
What is the Customer Feedback Software?
Customer feedback software is a type of application that makes it easier to understand customer opinions, gather their feedback, and measure their satisfaction. There are different customer feedback tools, which use email, text messages, and even physical devices for surveys and feedback. RunSensible’s partnership with Press’nXPress provides all these tools right inside your own CRM and management solution, so you can get them to work for you from the start. Being a part of RunSensible’s complete business solution, the data you get from the customer feedback software can be automatically put to use in your workflow, making the insights you gain immediately actionable.

Meet Our New Customer Feedback Tool!
Send your customers short, customized surveys about their experience or email them a standard Customer Satisfaction (CSAT) survey to gather standard data for analytics. The Press’nXPress customer feedback tools allow you to send all types of surveys via well-designed, engaging emails, including the Net Promoter Score (NPS) and Customer Effort Score (CES) surveys. With RunSensible, you can automate these email surveys by linking them to user behavior. You can, for example, set up an automation that sends a short survey every time someone makes a purchase. Or how about a special survey only for repeat customers? It’s all as easy as a few clicks.
The Ultimate Feedback
With all the ways that RunSensible allows you to receive Customer Feedback, you can address any and all issues presented to you by your customers which then allows for a more satisfying seamless experience for them. This is your opportunity to take huge leaps forward in growing your business and showing your customers that you care about their opinion.
