The Customer Feedback Software Inside Your CRM

Grab the right insights from powerful Client Feedback Tools and Analytics and automatically put them to work.

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Get Actionable Insights and Up Your Customer Satisfaction

RunSensible Partnership with PressNXpress

Partnering with Press’nXPress, RunSensible’s CRM and business management tool now lets you take your business to the next level.
Supercharge your customer relations by integrating the Press’nXPress feedback tools and surveys into your email marketing, communications, automation, and invoicing.

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What is customer feedback software-PressNXpress

What is the Customer Feedback Software?

Customer feedback software is a type of application that makes it easier to understand customer opinions, gather their feedback, and measure their satisfaction. There are different customer feedback tools, which use email, text messages, and even physical devices for surveys and feedback. RunSensible’s partnership with Press’nXPress provides all these tools right inside your own CRM and management solution, so you can get them to work for you from the start. Being a part of RunSensible’s complete business solution, the data you get from the customer feedback software can be automatically put to use in your workflow, making the insights you gain immediately actionable.

Who Needs Customer Feedback Management Software?

Basically, if you run a business and want it to improve and grow, you should be in the market for customer feedback software. No matter the size of your business, a considerable part of your sales will come from repeat customers and previous clients. So, keeping your customers satisfied should be a major part of your business. Learning whether they’re happy with your products or services and what they find great about your business is essential but also hard to do, since users rarely come out and tell you what they think. That’s where customer feedback tools come in — designed by experts at Press’nXPress, they will help you get a read on your customers without spending all your time on it.

Meet Our New Customer Feedback Tool!

Send your customers short, customized surveys about their experience or email them a standard Customer Satisfaction (CSAT) survey to gather standard data for analytics. The Press’nXPress customer feedback tools allow you to send all types of surveys via well-designed, engaging emails, including the Net Promoter Score (NPS) and Customer Effort Score (CES) surveys. With RunSensible, you can automate these email surveys by linking them to user behavior. You can, for example, set up an automation that sends a short survey every time someone makes a purchase. Or how about a special survey only for repeat customers? It’s all as easy as a few clicks.

The Ultimate Feedback

With all the ways that RunSensible allows you to receive Customer Feedback, you can address any and all issues presented to you by your customers which then allows for a more satisfying seamless experience for them. This is your opportunity to take huge leaps forward in growing your business and showing your customers that you care about their opinion.

Frequently asked questions

How do I set up the Emotional Customer Analysis Tool on my RunSensible Business Phone?2022-08-26T02:23:49+00:00

How do I set up the Emotional Customer Analysis Tool on my RunSensible Business Phone?

You don’t need to do anything. The CRM Survey Tool is fully integrated into our business management platform. That means you can simply use the Business Phone feature as usual.

Can I include the customer feedback widget in text messages?2022-06-11T06:31:47+00:00

Can I include the customer feedback widget in text messages?

Sure, you can!. The CRM Survey Tool is fully integrated with our text messaging features. So, you can easily decide to include a Press’nXPress feedback widget or even a customer satisfaction survey in any single or group text message.

Can I send customer survey emails to just a specific segment of my customers?2022-06-11T06:31:23+00:00

Can I send customer survey emails to just a specific segment of my customers?

Definitely! You can simply add the email feedback widget to emails you plan to send to any email list. Powered by our CRM and Email Marketing tools, you can easily segment your customers and create different email lists.

Can I get customer feedback from voice calls?2022-06-11T06:30:56+00:00

Can I get customer feedback from voice calls?

Of course! The calls you make and receive using RunSensible’s Business Phone feature will be automatically analyzed for customers’ emotional feedback. You can then view the reports from the Analytics dashboard.

Do I have to write all the customer surveys from scratch?2022-06-11T06:30:31+00:00

Do I have to write all the customer surveys from scratch?

Not at all! With RunSensible’s new partnership, you’ll essentially have access to a complete customer feedback software, and that means you can choose from pre-built templates to measure NPS, CSAT, CES, and more.

What businesses need customer feedback management software?2022-06-11T06:30:04+00:00

What businesses need customer feedback management software?

Customer feedback management software is a necessary tool for any business trying to increase profits and grow by knowing where to put in the effort. So, whatever its niche or size, our CRM survey tool will help you manage surveys and leverage the insight from analytics to stop customer churning.

What is customer feedback software?2022-06-11T06:29:30+00:00

What is customer feedback software?

Basically, customer feedback software is an application designed to gather and analyze your customers’ feedback and help you understand their customer experience.